FWIW...Here are what my legs look like.
I am not saying it good customer support or even good PR but you can kind of understand not wanting to send out free stuff for a bunch of units that were sold at auction...they have no control over what happened to the units (opened, damaged, stuff missing etc, ect) during the entire time leading up to and including the auction.
Still sucks but if you think about it...its understandable. Now if you got it direct or from FREDS and they are not stepping up...well that's an entirely different deal.
BTW we loaded a 20lbs turkey on an EXCEL with out upgraded legs and it did not even budge...I will upgrade before I use that one again but at the time i had no idea.